Axis Bank Net Banking Blocked or Login Failed? Fix (2026)

Axis Bank internet banking locks after 3 wrong password attempts. Reset is straightforward using your registered mobile OTP or debit card details.

Why Is Axis Net Banking Blocked?

Method 1: Reset Axis Net Banking Password

1. Go to netbanking.axisbank.com
2. Click "Forgot Login Password"
3. Enter Customer ID (8-digit number on passbook/welcome kit)
4. Enter Account number + Registered mobile number
5. OTP on mobile → Enter OTP
6. Set new login password
7. Done in 2–5 minutes

Method 2: Via Axis Mobile App

1. Open Axis Mobile app
2. More → Internet Banking → Forgot Password
3. OTP verification → Set new password

Method 3: Forgot Axis Customer ID

1. netbanking.axisbank.com → "Forgot Customer ID"
2. Enter: Account number + Date of birth
3. OTP on registered mobile → Customer ID displayed

Method 4: Reset Axis Transaction Password

1. Login to Axis net banking
2. Settings → Change Transaction Password
3. Or: Forgot Transaction Password → OTP → Set new

Axis Net Banking OTP Not Received

1. Wait 2 min → Resend OTP
2. Verify mobile number via: Axis Mobile → Profile → Contact Details
3. If mobile changed: Visit branch with Aadhaar to update

Customer Care

Axis Bank: 1860-419-5555 (24/7) | 1800-419-5959

Frequently Asked Questions

Axis net banking User ID vs Customer ID — what's the difference? Axis uses the term "Customer ID" (not user ID) — it's the same thing. Found on your account passbook or welcome letter.

My Axis debit card works but net banking is blocked — are they related? No — card and net banking are separate systems. Net banking block doesn't affect card usage. Reset net banking password independently.

Can I reset Axis net banking from outside India? Yes — if your Indian mobile number is active (for OTP), you can reset online from anywhere. If mobile not active: Contact Axis international helpline or have someone visit a branch.