Bandhan Bank Account Blocked or Frozen? How to Unblock (2026)

Bandhan Bank, one of India's newer private sector banks with 6,000+ banking outlets, primarily serves customers in East and Northeast India. If your Bandhan Bank account is blocked or frozen, this guide tells you how to fix it.

Disclaimer: CitizenNest is independent. Contact Bandhan Bank directly at 1800-258-8181 for account-specific assistance.

Why Is Your Bandhan Bank Account Blocked?

Identify the Reason

1. Check SMS alerts — Bandhan Bank sends restriction notifications via SMS
2. Call 1800-258-8181 — ask for exact block reason
3. Bandhan Bank App — may show KYC notification

Unblock Bandhan Bank Account Online

Via Bandhan Bank Mobile App

1. Open Bandhan Bank mobile app
2. Login → Services → Account
3. If KYC update prompt: Upload Aadhaar + PAN
4. Raise Service Request for other blocks

Via Bandhan Bank Net Banking

1. Login at bandhanbank.com → Net Banking
2. Profile → KYC Documents → Upload
3. Or submit service request

Call Customer Care

Toll-Free: 1800-258-8181 Alternate: 033-4409-9090

Say: "My Bandhan Bank account XXXX has debit restrictions. Can you confirm the reason and how to unblock it?"

Visit Bandhan Bank Branch

1. Visit nearest Bandhan Bank branch (home branch preferred)
2. Carry: Aadhaar (original + copy), PAN, passbook, 2 passport photos
3. Fill Account Reactivation / KYC Update form
4. Submit documents + get acknowledgment
5. Processing: 1–2 working days

Bandhan Bank KYC Update

Via App:

1. Bandhan Bank App → Profile → KYC Update
2. Upload Aadhaar + PAN (clear photos, self-attested)
3. Timeline: 1–2 working days

At Branch:

• Fill KYC form + submit documents
• Same-day processing

Dormant Account Reactivation (Bandhan Bank)

1. Visit home branch
2. Fill dormant reactivation form + submit KYC documents
3. Do one cash deposit
4. Active: 1 working day

Escalation Path

Frequently Asked Questions

How long to unblock Bandhan Bank account? KYC freeze: 1–2 working days. Dormant reactivation: 1 working day. Suspicious transaction hold: 3–7 working days.

Is Bandhan Bank safe? Is my money protected? Yes — Bandhan Bank is RBI-regulated and DICGC-insured. Your deposits are protected up to ₹5 lakh per depositor.

Can I update Bandhan Bank KYC without branch visit? Bandhan Bank app supports digital KYC upload. For dormant accounts or complex restrictions, branch visit is typically needed.