DigiLocker Document Not Found? How to Fix Missing Documents Issue

Searching for your Aadhaar, PAN, driving licence, or marksheet on DigiLocker but seeing "Document Not Found"? This is one of the most common issues on DigiLocker, and it usually has a simple fix. This guide explains why documents go missing and how to find, fetch, and add them.

Common Error Messages

• "Document not found"
• "No documents available from this issuer"
• "Unable to fetch document"
• "Document not available for your Aadhaar/PAN"
• "Issuer service temporarily unavailable"
• "Record not found with given details"

Why Documents Are Missing from DigiLocker

1. Document Not Fetched from Issuer

DigiLocker doesn't automatically show all your documents. You need to manually fetch each document from the respective issuing authority (called "issuers" or "partners").

2. Issuing Authority Hasn't Digitized Your Record

Older documents, records from smaller institutions, or departments that haven't fully integrated with DigiLocker won't appear.

3. Details Mismatch

If your name, DOB, or ID number in DigiLocker (linked to Aadhaar) doesn't match the issuer's records, the document won't be fetched.

4. Issuer Service is Down

Some issuer APIs experience downtime. The document exists but can't be fetched temporarily.

5. Wrong Issuer Selected

Many users search the wrong department. For example, searching for driving licence under the wrong state RTO.

How to Fix: Fetch Documents Step by Step

Step 1: Login to DigiLocker

1. Go to digilocker.gov.in or open the DigiLocker app
2. Login with your mobile number and Aadhaar OTP or PIN
3. You'll see two sections:
   • Issued Documents — documents fetched from government issuers
   • Uploaded Documents — documents you've manually uploaded

Step 2: Fetch Documents from Issuers

1. Click "Get from DigiLocker Partner" or "Search Documents"
2. Select the issuer (document source):

3. Enter the required details (document number, DOB, etc.)
4. Click "Get Document"
5. If successful, the document appears in your Issued Documents section

Step 3: If Document Still Not Found

For Aadhaar Card

• Aadhaar is usually auto-fetched when you create a DigiLocker account
• If missing: Go to Issuers → UIDAI → Enter Aadhaar Number → Fetch
• If it fails, your Aadhaar name may not match your DigiLocker profile name

For PAN Card

1. Select issuer: Income Tax Department
2. Enter your PAN number and date of birth
3. If "not found": your PAN may not be linked to Aadhaar. Link PAN-Aadhaar first at incometax.gov.in

For Driving Licence

1. Select issuer: Transport Department of [Your State]
2. Enter your DL number and date of birth
3. Important: Select the correct state — DL from Maharashtra won't appear under Karnataka RTO
4. If your state RTO isn't listed, they haven't integrated with DigiLocker yet
5. Workaround: Upload a scanned copy manually

For Class 10/12 Marksheet

1. Select issuer: CBSE / Your State Board
2. Enter your roll number and year of passing
3. Older records (before 2004 for CBSE) may not be digitized
4. Contact your school or board office to request digitization

For Vehicle Registration (RC)

1. Select: Transport Department of [Your State]
2. Enter vehicle registration number
3. Must match the owner name linked to your Aadhaar

Step 4: Upload Documents Manually

If the document can't be fetched from an issuer:

1. Go to "Uploaded Documents" section
2. Click "Upload"
3. Select document type from dropdown
4. Upload a clear scan or photo (PDF, JPEG, PNG)
5. File size limit: 10 MB
6. The uploaded document is stored securely but marked as "Self-uploaded" (not issued)

Note: Self-uploaded documents may not be accepted everywhere. Issuer-fetched documents carry more weight as they're verified.

Fixing Specific Issues

"Unable to Fetch Document — Service Unavailable"

• The issuer's server is down — try after a few hours
• Check during off-peak hours (early morning or late evening)
• Try the DigiLocker app instead of website, or vice versa

"Record Not Found with Given Details"

• Double-check the document number you entered
• Ensure date of birth matches what's on the document
• Try with name variations if the form allows
• Your record may simply not be in the issuer's digital database

"Document Fetched But Shows Wrong Details"

• The issuer's records have errors — contact the issuing authority to correct
• For Aadhaar: update details at myaadhaar.uidai.gov.in
• For PAN: correct at onlineservices.nsdl.com

Documents Disappearing from DigiLocker

• Documents don't disappear — you may be logged into a different DigiLocker account
• Ensure you're using the same mobile number as your original registration
• If you have multiple Aadhaar-linked numbers, check which one is linked to DigiLocker

List of Major DigiLocker Partner Issuers

DigiLocker has 150+ issuers including:

• UIDAI (Aadhaar)
• Income Tax Department (PAN)
• CBSE, ICSE, and state education boards
• Ministry of Road Transport (DL, RC)
• Election Commission (Voter ID)
• EPFO (UAN card)
• Insurance companies (IRDA)
• Universities (select)
• Municipal corporations (birth/death certificates — select cities)

Check the full list at partners.digilocker.gov.in

Tips for Best DigiLocker Experience

1. Fetch documents proactively — don't wait until you need them urgently
2. Download PDFs of important documents for offline access
3. Keep your Aadhaar details updated — DigiLocker uses Aadhaar for verification
4. Use the mobile app for quick access on the go
5. Set up PIN/biometric lock on the app for security
6. Upload scans of documents that can't be fetched as backup

Related Guides

• Aadhaar Card Apply Online — Apply or update your Aadhaar
• Aadhaar Face Authentication Failed Fix — Fix biometric errors
• Aadhaar Address Update Rejected Fix — Fix address update rejections

Summary

DigiLocker "Document Not Found" usually means you haven't fetched the document from the issuer yet. Go to the issuer section, select the correct department, and enter your document details to fetch it. If the issuer hasn't digitized your record or isn't a DigiLocker partner, upload a scanned copy manually. For fetch failures, try during off-peak hours or use the mobile app. Always download PDFs of fetched documents for offline backup.