ICICI Bank KYC Update Online 2026 — Without Branch Visit

ICICI Bank sends KYC update requests periodically (every 5–10 years, or when your details change). You can complete the entire ICICI KYC update process through iMobile Pay or net banking — no branch visit needed in most cases.

Why ICICI Bank Is Asking for KYC Update

Method 1: iMobile Pay App (Fastest)

Video KYC (Real-Time Verification)

1. Open iMobile Pay app → Login with MPIN
2. Go to "Profile" or "My Account" → "KYC Update"
3. Tap "Start Video KYC"
4. Keep ready: Aadhaar card (original), PAN card, good lighting
5. ICICI executive joins video call within a few minutes
6. During call:
   • Hold Aadhaar to camera (all details must be visible)
   • Hold PAN to camera
   • Answer: current city, occupation, income range
7. KYC verified on the call — confirmation in 30 minutes via SMS/email

Document Upload (Offline KYC)

1. iMobile Pay → "Services" → "Update KYC Documents"
2. Upload:
   • Aadhaar (front + back)
   • PAN card
   • Selfie (live photo taken in-app)
3. Digitally accept authenticity declaration
4. Submit → Track status in app
5. Processing: 24–48 hours

Method 2: ICICI Net Banking

1. Login at icicibank.com → Netbanking
2. "My Account" → "KYC Update" or "Profile"
3. Upload scanned copies:
   • Aadhaar (front + back, self-attested with date)
   • PAN card
   • Recent passport-size photo (if required)
4. Submit → Reference number generated
5. Processing: 2–3 working days

Method 3: ICICI Bank Email Submission

For customers who prefer not to use app/portal:

1. Scan Aadhaar (front + back) + PAN + photo
2. Email to: customer.care@icicibank.com
3. Subject line: "KYC Update Request — Account No. XXXX"
4. Self-attest each document with signature + date
5. ICICI may request Video KYC call for verification
6. Processing: 3–5 working days

Method 4: ICICI Branch (Fallback)

1. Visit any ICICI Bank branch
2. Request "KYC Update Form" at the counter
3. Fill form + submit self-attested copies of:
   • Aadhaar, PAN, passport photo
4. Same-day processing at branch

Documents Accepted for ICICI KYC

ICICI KYC for NRI Customers

NRI customers have different KYC requirements:

• Aadhaar not mandatory for NRIs (may not be applicable)
• Acceptable: Passport + Foreign Address Proof (latest utility bill / bank statement from country of residence)
• Bank-verified copies accepted from overseas branches of Indian banks
• Process: iMobile (iMobile Pay works internationally) or mail to home branch

Frequently Asked Questions

ICICI iMobile Video KYC — what time slots are available? Video KYC is available on working days 9 AM – 6 PM. ICICI executives are typically available within 5–10 minutes. Avoid weekend/holiday slots.

My ICICI KYC shows "Under Review" for 5+ days — what to do? Call ICICI customer care: 1800-1080 (24×7, toll-free). Provide your reference number from the app. Ask for status escalation if pending beyond 5 working days.

ICICI KYC update rejected — document issues? Common reasons: Aadhaar photo unclear, name mismatch with bank records (middle name differs), expired document. Retry with clearer scan + ensure name exactly matches ICICI account name.

Can I update KYC for my ICICI Savings + Credit Card together? ICICI savings account KYC covers all linked products (FD, mutual fund investments). Credit card KYC is handled separately if there's a specific request — call 1860-120-7777 for credit card KYC queries.

ICICI is asking for KYC for loan account — same process? For home loan, personal loan KYC update: Visit branch with Aadhaar + PAN + latest utility bill. Loan account KYC is not handled through iMobile for most customers.