ICICI Net Banking Login Failed? Fix Password & OTP

ICICI Bank's Internet Banking (accessed at infinity.icicibank.com) lets you manage accounts, transfer funds, pay bills, and more. If you're unable to log in due to wrong password, missing OTP, or a locked profile — here's how to fix it.

Disclaimer: CitizenNest is an independent informational resource and is not affiliated with ICICI Bank. Always verify details on ICICI Bank's official website.

Common ICICI Net Banking Login Issues and Fixes

1. Forgot User ID

Symptoms: You don't remember your ICICI Net Banking User ID.

Fixes:

1. Go to infinity.icicibank.com.
2. Click "Forgot User ID" on the login page.
3. Enter your registered mobile number or account number and date of birth.
4. An OTP will be sent to your registered mobile number.
5. Enter the OTP, and your User ID will be displayed on screen and sent via SMS.

Alternative: Call 1800 1080 (toll-free) and request your User ID after identity verification.

Note: Your User ID is NOT your account number. It is a separate alphanumeric ID created during net banking registration.

2. Password Reset (Forgot Password)

Symptoms: "Invalid password," "Login failed," or you've forgotten your password.

Fixes:

1. Go to infinity.icicibank.com.
2. Click "Forgot Password" on the login page.
3. Enter your User ID.
4. Select the verification method — OTP on registered mobile or debit card authentication.
5. OTP method: Enter the OTP sent to your registered mobile → Set a new password.
6. Debit card method: Enter your debit card number, expiry date, and CVV → Set a new password.
7. Your new password must meet ICICI's requirements: 8-28 characters, at least 1 uppercase letter, 1 lowercase letter, 1 number, and 1 special character.

Important: After resetting, you'll need to set a new transaction password separately if prompted during your first fund transfer.

3. OTP Not Coming (Not Received)

Symptoms: OTP for login or transactions not received on mobile or email.

Fixes:

1. Wait 2-3 minutes — OTPs can be delayed during peak hours or server load.
2. Check DND (Do Not Disturb) — If DND is active on your mobile, bank SMS may be blocked. Dial your operator to whitelist bank messages or deactivate DND for transactional SMS.
3. Check network signal — Ensure your phone has adequate mobile network signal. Try switching from 5G to 4G if signal is weak.
4. Check correct mobile number — Verify that the mobile number registered with ICICI Bank is the one you're using. Dial 1800 1080 to confirm.
5. Check SMS storage — If your inbox is full, new SMS won't arrive. Delete old messages and retry.
6. Click "Resend OTP" — Use the resend option on the page. You can typically resend 3 times.
7. Try email OTP — Some transactions offer email OTP as an alternative. Check your registered email (including spam folder).
8. SIM issue — If you recently ported or replaced your SIM, it may take 24-48 hours for banking SMS to work. Contact your telecom provider.

4. Profile Locked

Symptoms: "Your profile has been locked" or "Account temporarily locked."

Causes:

• 3 or more consecutive wrong password attempts
• Suspicious activity detected by the bank's security system
• Inactivity for an extended period

Fixes:

1. Auto-unlock after 24 hours — For wrong password lockouts, the profile automatically unlocks after 24 hours. Simply wait and try again with the correct password.
2. Unlock via iMobile — Open ICICI iMobile Pay → Go to "Account & Settings" → "Net Banking" → "Unlock Profile."
3. Unlock via customer care — Call 1800 1080 (toll-free) or 022-33667777. After identity verification, the executive can unlock your profile immediately.
4. Visit branch — If phone support cannot resolve it, visit your home branch with your PAN card and account details.

Important: If you suspect unauthorized access, immediately call the bank to block your net banking access and reset credentials.

5. Virtual Keyboard Issues

Symptoms: The virtual keyboard on the login page doesn't load, characters don't appear, or you can't type the password.

Fixes:

1. Enable JavaScript — ICICI's virtual keyboard requires JavaScript. Ensure it's enabled in your browser settings.
2. Disable browser extensions — Ad blockers, privacy extensions, or password managers can interfere with the virtual keyboard. Try disabling them or use incognito/private mode.
3. Clear browser cache — Clear cache and cookies for icicibank.com and retry.
4. Try a different browser — Use Google Chrome, Mozilla Firefox, or Microsoft Edge. Safari may sometimes have compatibility issues.
5. Disable VPN — VPN connections can interfere with the banking site's security features.
6. Use the physical keyboard option — If available, toggle to "Type using keyboard" option on the login page (available for some account types).
7. Check zoom level — If your browser zoom is above 100%, the virtual keyboard may not render properly. Reset to 100% (Ctrl+0 / Cmd+0).

ICICI Net Banking Security Tips

1. Always access net banking by typing https://infinity.icicibank.com/ directly in the browser — never click links from emails or SMS.
2. Look for the padlock icon and https:// in the address bar before entering credentials.
3. Never share your User ID, password, OTP, or transaction password with anyone.
4. Log out properly after every session — don't just close the browser tab.
5. Change your password every 90 days for better security.

When to Contact ICICI Bank

Contact ICICI Bank directly if:

• Your profile remains locked after 24 hours
• You suspect unauthorized access or transactions
• OTP is not received even after 24 hours and multiple retries
• You're unable to reset password through any method

ICICI Customer Care:

• Toll-free: 1800 1080 (24/7)
• Phone banking: 022-33667777
• Email: customer.care@icicibank.com
• Branch visit: Locate nearest branch

Frequently Asked Questions

Q1. Can I use ICICI Net Banking on mobile browser?

Yes. Visit infinity.icicibank.com on any mobile browser. However, for a better experience, ICICI recommends using the iMobile Pay app.

Q2. How many wrong password attempts are allowed?

You get 3 consecutive attempts. After 3 wrong passwords, your profile is locked for 24 hours.

Q3. Can I have different login and transaction passwords?

Yes, and it is recommended. The login password is used to access net banking, while the transaction password is used to authorize fund transfers and payments.

Q4. I reset my password but still can't log in. What should I do?

Clear your browser cache and cookies completely, then try logging in with the new password. If it still fails, try a different browser or contact customer care.

Q5. Is ICICI Net Banking available 24/7?

Yes, except during scheduled maintenance windows (usually between 1 AM and 5 AM on some weekends). The bank usually notifies about planned maintenance on the login page.

Q6. Can I access ICICI Net Banking from outside India?

Yes, ICICI Net Banking is accessible globally. However, some transactions may be restricted or require additional OTP verification when accessed from foreign IP addresses. Ensure your VPN is disabled as it may trigger security blocks.

Q7. What is the difference between User ID and Customer ID?

Your User ID is the login ID you created during net banking registration (alphanumeric). Your Customer ID is a system-generated number visible in your account statement or passbook. They are different — use the User ID for login.