Indane/HP/Bharat Gas New Connection Not Coming — How to Fix Delayed LPG Connection

You applied for a new LPG gas connection weeks ago, but haven't received it yet. The distributor isn't giving a clear answer. You don't know if your application was rejected or just stuck. This is a common problem — and this guide covers exactly how to fix it for Indane (IOC), HP Gas (HPCL), and Bharat Gas (BPCL).

Common Reasons Why New LPG Connection Gets Delayed

1. Document verification pending — Your address proof, ID proof, or photograph may not have been accepted or verified yet by the distributor.
2. Duplicate connection detected — If your Aadhaar is already linked to an existing LPG connection (even a surrendered one), the system may block the new application.
3. Distributor backlog — Some distributors in high-demand areas have a waiting list, especially in semi-urban and rural areas.
4. Incomplete application — Missing documents, blurry photographs, or unsigned forms can stall your application without notification.
5. Wrong area distributor — You applied at a distributor outside your delivery area, and the application was not forwarded.
6. KYC mismatch — Name or address mismatch between your Aadhaar, ration card, and other documents.
7. Cylinder/equipment shortage — Temporary stock issues at the distributor can delay connection delivery.
8. Application rejected silently — Some applications get rejected without proper intimation to the consumer.

How to Apply for New LPG Connection — Quick Overview

Indane (Indian Oil Corporation)

1. Visit indane.co.in → New Connection → Apply Online
2. Or visit your nearest Indane distributor with documents
3. Fill the Subscription Voucher (SV) form
4. Documents: Aadhaar card, address proof, passport-size photograph, ration card (if available)
5. Pay the security deposit for cylinder and regulator (refundable)
6. Expected timeline: 7–15 working days after document verification

HP Gas (Hindustan Petroleum)

1. Visit hindustanpetroleum.com/hpgas → New Connection
2. Or visit the nearest HP Gas distributor
3. Fill the application form (Form 16/17)
4. Documents: Aadhaar card, address proof, photograph, PAN (optional)
5. Pay security deposit
6. Expected timeline: 7–15 working days

Bharat Gas (Bharat Petroleum)

1. Visit bharatgas.com → New Connection → Apply Online
2. Or visit the nearest Bharat Gas distributor
3. Submit application with required documents
4. Pay security deposit for cylinder and regulator
5. Expected timeline: 7–15 working days

Under Ujjwala Yojana (Free Connection)

If you are eligible under PM Ujjwala Yojana 2.0:

1. Visit pmuy.gov.in or your nearest LPG distributor
2. Eligibility: Women from BPL households, SC/ST, PMAY beneficiaries, and other priority groups
3. Documents: Aadhaar card, BPL/ration card, bank passbook
4. The connection is free (no security deposit)
5. Timeline may be longer (15–30 days) due to additional verification

How to Check Application Status Online

Indane

1. Go to indane.co.in
2. Click "Track Request" or "Customer Services"
3. Enter your application reference number or registered mobile number
4. The status will show: Submitted → Under Verification → Approved → Dispatched

HP Gas

1. Go to hindustanpetroleum.com/hpgas
2. Look for "Track New Connection" under customer services
3. Enter your reference number or registered mobile
4. Check whether verification is complete

Bharat Gas

1. Go to bharatgas.com
2. Navigate to "Track Application" or "New Connection Status"
3. Enter your application ID or registered mobile number

Via MyLPG Portal

1. Visit mylpg.in
2. If your application was processed, you can check connection details here
3. MyLPG is useful after the connection is assigned — for pre-connection tracking, use the company-specific portals above

Tip: If you didn't receive a reference number when you applied, visit the distributor and ask for the application tracking number.

Document Verification Stuck — How to Follow Up

If your application is stuck at the verification stage:

1. Visit the distributor in person — Ask specifically what document is pending or causing the issue
2. Carry original documents — Aadhaar, address proof (electricity bill/passport/voter ID), and passport photograph
3. Check for name/address mismatch — If your name is slightly different on Aadhaar vs other documents, this causes delays. Get it corrected first (see our Aadhaar correction guide)
4. Ask for the area manager's contact — If the distributor is not helpful, ask for the area office or territory manager's contact
5. Re-submit clearer documents — Sometimes a blurry scan or unclear photograph causes rejection. Provide fresh copies.

Application Rejected — Reasons and How to Reapply

Common Rejection Reasons

How to Reapply

1. Fix the specific issue that caused rejection
2. Visit the same distributor with corrected documents
3. Submit a fresh application — there is no penalty for reapplying
4. If rejected unfairly, escalate (see escalation section below)

Distributor Not Responding — Escalation Path

If your distributor is ignoring your application or not giving proper updates:

Step 1: Contact the Oil Company Directly

Call the helpline, give your application reference number and registered mobile number, and ask for the status. They can directly contact the distributor.

Step 2: Complain on MyLPG Portal

1. Go to mylpg.in → Lodge Complaint/Feedback
2. Select "New Connection" as the complaint category
3. Describe the issue with dates and distributor details
4. Save the complaint reference number

Step 3: Escalate to PG Portal (Government Grievance)

If no response within 15–30 days:

1. Go to pgportal.gov.in
2. Register and file a grievance under Ministry of Petroleum and Natural Gas
3. Mention your complaint number from Step 2
4. Government mandates a response within 30 days

Step 4: Contact the Nodal Officer

Each oil company has a State Level Coordinator (SLC) or Nodal Officer for consumer grievances. Ask for their details when you call the helpline, or find them on the company's website under "Grievance Redressal."

Transfer Connection When Moving to a New City

If you are relocating and want to transfer your existing LPG connection:

1. Visit your current distributor and submit a Transfer Connection request (TV — Transfer Voucher)
2. Provide: new address proof, Aadhaar (updated address preferred), and LPG passbook
3. The distributor will issue a Transfer Release Order
4. Visit a distributor in your new city and submit the Transfer Release Order along with your documents
5. The new distributor will allot you a new consumer number and deliver a cylinder
6. Deposit adjustment — Your old security deposit is adjusted. You may need to pay a small differential if rates differ.

Online Transfer

1. Go to mylpg.in → Request Transfer of Connection
2. Enter your LPG ID and select the new area/distributor
3. Upload address proof for the new location
4. The transfer is processed within 7–15 working days

Note: You can transfer between different companies (e.g., Indane to HP Gas). This is called inter-company portability, but it takes longer — usually 15–30 days.

Important Tips

• Keep your application receipt safe — The reference number is essential for tracking and complaints.
• Apply online if possible — Online applications create a digital trail that is easier to track than walk-in applications.
• One subsidised connection per household — If another family member already has an LPG connection, you may face rejection. Check before applying.
• Don't pay extra to agents/touts — The only legitimate payment is the security deposit (₹1,600–₹2,200 approximately, varies by company). Demand a proper receipt.
• Ujjwala connections take longer — Due to additional BPL/eligibility verification, expect 15–30 days instead of the usual 7–15.
• Update Aadhaar address first — If you recently moved, update your Aadhaar address before applying for a new connection to avoid verification delays.

FAQs

How long does it take to get a new LPG gas connection?

Under normal circumstances, a new LPG connection from Indane, HP Gas, or Bharat Gas takes 7–15 working days after submitting all documents and paying the security deposit. If there's a backlog, it may take up to 30 days.

What is the cost of a new LPG connection?

You need to pay a refundable security deposit for the cylinder and pressure regulator. This is approximately ₹1,600–₹2,200 depending on the company and cylinder type (14.2 kg or 5 kg). The exact amount is listed on the company's website.

Can I apply for a new LPG connection online?

Yes. All three companies — Indane, HP Gas, and Bharat Gas — allow online applications through their respective websites. You can also apply through mylpg.in for a unified process.

What documents are needed for a new LPG connection?

You need: Aadhaar card (mandatory), address proof (electricity bill, passport, voter ID, or rent agreement), passport-size photograph, and ration card (if available). For Ujjwala scheme, you also need a BPL card or SECC list inclusion.

My application was rejected. Can I apply again?

Yes. There is no restriction on reapplying. First, find out the specific reason for rejection from the distributor, fix the issue (e.g., correct documents, surrender duplicate connection), and submit a fresh application.

Can I choose which company (Indane/HP/Bharat) I want?

Yes. You can apply to any LPG company's distributor that serves your area. Check which distributors operate in your locality before applying.

How do I transfer my gas connection to a new city?

Submit a Transfer Request at your current distributor or online through mylpg.in. You'll receive a Transfer Release Order. Take this to a distributor in your new city to complete the transfer. The process takes 7–15 working days for same-company transfers.

The distributor is asking for extra money. What should I do?

This is illegal. The only legitimate charge is the security deposit (with official receipt). Report any demand for extra payment to the oil company's helpline or on pgportal.gov.in.

This guide is for informational purposes only. CitizenNest is an independent platform and is not affiliated with the Government of India, Indian Oil Corporation, Hindustan Petroleum, or Bharat Petroleum. For the latest official information, visit mylpg.in or the respective company websites. If you're facing issues with LPG subsidy instead, see our LPG subsidy fix guide.