PNB KYC Update Online 2026 — Without Branch Visit

Punjab National Bank (PNB) sends KYC update notices for periodic re-KYC (every 5–10 years as per RBI guidelines). PNB customers can now update KYC through the PNB ONE app or internet banking — without visiting a branch.

Why PNB Is Sending KYC Update Request

Method 1: PNB ONE Mobile App (Easiest)

Document Upload

1. Download/open PNB ONE app → Login with MPIN
2. Go to "Services" → "KYC Services" or "Profile" → "Update KYC"
3. Select documents to upload:
   • Aadhaar (front + back photos)
   • PAN card photo
   • Selfie (live, in-app)
4. Accept digital self-attestation
5. Submit → Reference number generated
6. Processing: 24–72 hours

Aadhaar-based KYC (OTP Method)

1. PNB ONE → KYC Update → "Aadhaar OTP KYC"
2. Enter 12-digit Aadhaar number
3. OTP sent to Aadhaar-registered mobile
4. Enter OTP → UIDAI verifies digitally
5. KYC updated without document upload
6. Instant verification for Aadhaar-linked customers

Method 2: PNB Net Banking

1. Login at netpnb.com
2. "Other Services" → "KYC Update"
3. Upload scanned Aadhaar (front + back) + PAN
4. Self-attest digitally
5. Submit → Reference generated
6. Processing: 2–5 working days

Method 3: PNB Video KYC

PNB has rolled out Video KYC for re-KYC. Availability depends on your branch and account type:

1. PNB ONE app → KYC → "Video KYC" (if available for your account)
2. PNB executive joins on video call
3. Show: Aadhaar (original), PAN card
4. Verification done live on call
5. KYC completed same day

If Video KYC not available in PNB ONE, proceed with document upload.

Method 4: PNB Branch

1. Visit any PNB branch (not necessarily home branch for KYC update)
2. Fill "KYC Updation Form" (Form available at counter)
3. Submit self-attested copies:
   • Aadhaar (front + back)
   • PAN card
   • Passport-size photo
4. Show originals for verification
5. Same-day processing

PNB Customer Care: 1800-180-2222 (toll-free)

Documents Accepted for PNB KYC

PNB Jan Dhan Account KYC

For PNB Jan Dhan account holders:

• Simplified KYC: Aadhaar alone sufficient (for balance < ₹50,000)
• Self-declaration for income/occupation accepted
• No income proof needed
• Update via PNB branch — app KYC may not be enabled for Jan Dhan

Frequently Asked Questions

PNB sent KYC notice but branch is far — must I visit branch? No — use PNB ONE app document upload or Aadhaar OTP KYC. PNB has enabled online KYC for most savings accounts. Branch visit is only needed if documents are rejected online or for enhanced KYC.

PNB KYC update pending for 7+ days — what to do? Call PNB customer care: 1800-180-2222. Provide your reference number. If not resolved in 10 days, visit your home branch with the reference number and request escalation.

My PNB account is linked to PNB housing loan — does KYC update apply to both? Savings account KYC covers your savings account. PNB Housing Loan is a separate entity — if they need KYC update, contact PNB Housing directly: 1800-120-8800.

PNB ONE app says "KYC not supported" for my account? Some account types (old pension/salary accounts) may require branch KYC. Go to your home branch with Aadhaar + PAN + account passbook.

PNB KYC document rejected — name mismatch? Check: Is the name on your Aadhaar exactly as it appears in PNB records? Even a small difference (Rajesh Kumar vs Rajesh K.) causes rejection. Get name corrected in Aadhaar first, or get name updated in PNB records via branch visit with supporting documents.