Water Supply Complaint Online: File & Track Issues

If you face no water supply, low pressure, dirty water, leaking pipes, or billing errors, you can file a complaint online with your local water board. This guide covers how to file and track water supply complaints across major Indian cities, plus escalation through CPGRAMS.

Common Water Supply Complaints

• No water supply — complete disruption for hours or days
• Low water pressure — inadequate flow from taps
• Contaminated/dirty water — muddy, smelly, or discoloured water
• Leaking pipeline — water wastage from broken mains or service pipes
• Irregular supply timing — water not arriving at scheduled time
• Sewage mixing — sewage contamination in water supply
• Billing errors — incorrect meter reading or overcharging
• Meter not working — faulty or stopped water meter

How to File Complaint Online: City-Wise

Delhi — Delhi Jal Board (DJB)

1. Portal: Visit delhijalboard.delhi.gov.in → "Complaint Registration"
2. App: Delhi Jal Board mobile app → Register complaint
3. Helpline: 1916 (toll-free, 24x7)
4. WhatsApp: Send complaint to DJB WhatsApp number
5. Enter your K-Number, address, and describe the issue
6. Note the complaint number for tracking

Mumbai — BMC

1. Portal: BMC complaint portal
2. App: MyBMC app
3. Helpline: 1916
4. Register with ward details and describe the issue

Bengaluru — BWSSB

1. Portal: bwssb.karnataka.gov.in → Complaint section
2. App: BWSSB One app
3. Helpline: 1916
4. Enter RR Number and complaint details

Chennai — CMWSSB

1. Portal: chennaimetrowater.tn.gov.in
2. Helpline: 044-4567 4567
3. Register complaint with consumer number and details

Hyderabad — HMWSSB

1. Portal: hyderabadwater.gov.in
2. Helpline: 155313
3. Register with connection number

How to File Complaint on CPGRAMS (Central Portal)

If your local water board does not resolve your complaint, you can escalate through CPGRAMS (Centralized Public Grievance Redress and Monitoring System):

1. Visit pgportal.gov.in
2. Click on "Lodge Public Grievance"
3. Register/login with your mobile number
4. Select Ministry/Department: Ministry of Jal Shakti (for central) or State Government → respective water department
5. Fill in complaint details with full description
6. Upload supporting documents (photos of issue, previous complaint receipts)
7. Submit and note the CPGRAMS registration number
8. Track status at pgportal.gov.in using your registration number

CPGRAMS grievances are typically addressed within 30-60 days.

How to Track Complaint Status

1. Water board portal: Login → "Track Complaint" → Enter complaint number
2. Water board app: Open app → My Complaints → Check status
3. Helpline: Call your water board helpline with complaint number
4. CPGRAMS: Visit pgportal.gov.in → "View Status" → Enter registration number

Escalation Process

If your complaint is not resolved within the expected time:

State-Wise Helpline Numbers

Important Tips

1. Take photos/videos of the issue (no water, dirty water, leaking pipe) before filing complaint
2. Note the complaint number — you need it for tracking and escalation
3. Follow up within 48 hours if no action is taken
4. Use CPGRAMS for complaints older than 7 days without resolution
5. For contaminated water, also inform the local health department

Frequently Asked Questions

Q1. How long does it take to resolve a water supply complaint?

Minor issues like valve problems: 24-48 hours. Pipeline repairs: 3-7 days. Major infrastructure issues may take 15-30 days.

Q2. Can I file a complaint without a consumer number?

Yes, for public pipeline leaks and contamination issues. For supply issues at your home, you need your consumer number.

Q3. Is there a charge for filing complaints?

No. Filing water supply complaints is free on all portals and helplines.

Q4. What if water board ignores my complaint?

Escalate through CPGRAMS at pgportal.gov.in. You can also write to the Chief Engineer or approach your local elected representative.

Q5. Can I file a complaint for contaminated water?

Yes. File a complaint with the water board and also inform the local municipal health officer. For serious contamination, you can contact the State Pollution Control Board.

Q6. How do I complain about irregular water supply timing?

File a complaint mentioning your area and the scheduled vs actual supply timing. Also mention if the issue is recurring.

Disclaimer: CitizenNest is an independent platform and is not affiliated with any government department. Helpline numbers may change. Always verify on the official water board website.

Related guides: Water Bill Payment Online | Water Meter Reading Wrong? Fix | RTI Application Online