Aadhaar Complaint: How to File Grievance at UIDAI Online & Offline

When Should You File an Aadhaar Complaint?

You can file a grievance with UIDAI for various Aadhaar-related issues:

• Enrolment issues — Denied enrolment, operator misconduct, charged extra fees
• Update problems — Update request rejected, wrong details updated, update pending for too long
• Authentication failures — Aadhaar not working for KYC, biometric mismatch
• Data correction — Wrong name, address, date of birth, or gender in Aadhaar
• Superseded/cancelled Aadhaar — Aadhaar deactivated due to duplicate detection
• Aadhaar misuse — Unauthorized use of your Aadhaar number
• e-Aadhaar download issues — Unable to download e-Aadhaar
• Aadhaar centre complaints — Operator misconduct, overcharging, refusal of service

Method 1: File Grievance Online (UIDAI Portal)

This is the most effective way to file an Aadhaar complaint.

Steps:

1. Visit the UIDAI Grievance Redressal Portal
2. Click "Lodge Grievance"
3. Fill in the required details:
   • Aadhaar Number / Enrolment ID (EID)
   • Name (as in Aadhaar)
   • Mobile Number and Email ID
   • Grievance Type — Select from the dropdown (e.g., Enrolment, Update, Authentication)
   • Grievance Description — Describe your issue in detail (up to 500 characters)
4. Upload supporting documents if any (PDF/JPEG, max 2 MB)
5. Enter the captcha and click "Submit"
6. Note down the Grievance Registration Number for tracking

Track Your Grievance:

1. Visit the same grievance portal
2. Click "Track Grievance"
3. Enter your Grievance Registration Number
4. View the status and any response from UIDAI

Method 2: Call UIDAI Toll-Free Helpline (1947)

The quickest way to get immediate assistance:

• Toll-free number: 1947 (available from any phone)
• Working hours: Available 24x7
• Languages: Hindi, English, and regional languages
• Services available:
  • Aadhaar status check
  • Update-related queries
  • Authentication issues
  • Lock/unlock Aadhaar
  • File complaints verbally
  • Get reference number for follow-up

Tip: Note the call reference number provided by the helpline executive for future tracking.

Method 3: Email UIDAI

For detailed complaints with document attachments:

• Email: help@uidai.gov.in
• Include in your email:
  • Subject line: Brief description of your issue
  • Your Aadhaar number or EID
  • Detailed description of the problem
  • Your contact number and email
  • Attach supporting documents (if any)
  • Any previous complaint reference numbers

UIDAI typically responds within 7–15 working days via email.

Method 4: Visit Aadhaar Seva Kendra

For in-person resolution:

1. Find the nearest Aadhaar Seva Kendra on uidai.gov.in
2. Book an appointment on the myAadhaar portal (recommended)
3. Carry:
   • Original ID and address proof
   • Copy of your Aadhaar card (if available)
   • Any reference letters or previous complaint numbers
4. Explain your issue to the centre supervisor
5. Get an acknowledgement receipt

Method 5: Write to UIDAI Head Office

For serious unresolved issues, write a formal letter to:

UIDAI Head Office Bangla Sahib Road, Behind Kali Mandir, Gole Market, New Delhi – 110001

Include your Aadhaar number, complete description of the issue, copies of documents, and all previous complaint reference numbers.

Types of Aadhaar Complaints

Escalation Process

If your complaint is not resolved through regular channels:

Level 1: UIDAI Regional Office

• Find your regional office on uidai.gov.in
• Write to the Regional Director with all complaint details

Level 2: UIDAI Head Office

• Write to the Deputy Director General (DDG) at the head office
• Include all previous complaint numbers and responses

Level 3: Centralized Public Grievance (CPGRAMS)

• Visit pgportal.gov.in
• File a grievance under Ministry of Electronics & IT → UIDAI
• This is a central government grievance portal monitored by the Cabinet Secretariat

Level 4: Aadhaar-related Court Complaints

• For serious misuse or rights violations, consult a lawyer
• Complaints can be filed under the Aadhaar Act, 2016

Important Tips

1. Always note your reference number — Every complaint channel provides one; save it for tracking
2. Be specific in your complaint — Include dates, Aadhaar centre details, and specific issues
3. Attach documents — Supporting evidence speeds up resolution
4. Follow up regularly — Check status every 7–10 days if unresolved
5. Escalate if needed — Don't hesitate to use CPGRAMS if UIDAI doesn't respond within 30 days

Frequently Asked Questions

Q1. What is the UIDAI helpline number?

The UIDAI toll-free helpline number is 1947. It is available 24x7 and supports multiple Indian languages.

Q2. How long does UIDAI take to resolve a complaint?

Standard complaints are resolved within 30 days. Complex issues like superseded Aadhaar may take 60–90 days. Technical issues are usually resolved within 7–15 days.

Q3. Can I file an Aadhaar complaint without an Aadhaar number?

Yes. If your complaint is about enrolment denial, you can use your Enrolment ID (EID) instead of the Aadhaar number.

Q4. What should I do if an Aadhaar centre charged me extra money?

Aadhaar enrolment is free. Updates cost ₹50. If a centre charged more, file a complaint on the UIDAI grievance portal with the centre name, date, and amount charged. UIDAI takes overcharging complaints seriously.

Q5. Can I complain about Aadhaar data misuse?

Yes. If someone has misused your Aadhaar, immediately lock your Aadhaar via the myAadhaar portal, file a grievance with UIDAI, and also file an FIR at your local police station.

Q6. How do I check my Aadhaar complaint status?

Visit the UIDAI Grievance Portal, click "Track Grievance," and enter your grievance registration number.

Q7. Is there a time limit to file an Aadhaar complaint?

There is no specific time limit. However, it is best to file complaints as soon as you notice the issue, as delays can make resolution harder.

Disclaimer: CitizenNest is an independent informational platform and is not affiliated with UIDAI or the Government of India. Information is sourced from official UIDAI resources. Always verify with uidai.gov.in for the latest updates.