Bihar RTPS: Apply for Certificates Online

What is Bihar RTPS?

RTPS stands for Right to Public Services — a landmark initiative by the Government of Bihar under the Bihar Rajya Lok Sewaon Ka Adhikar Adhiniyam, 2011 (RTPS Act). Through the RTPS portal at serviceonline.bihar.gov.in, citizens of Bihar can apply for various certificates online with guaranteed timelines for delivery.

The RTPS Act ensures that government services are delivered within a fixed time frame, and officers are held accountable for delays.

Certificates Available on Bihar RTPS

• Income Certificate (आय प्रमाण पत्र)
• Caste Certificate (जाति प्रमाण पत्र) — OBC/SC/ST
• Domicile Certificate (आवासीय प्रमाण पत्र)
• Residential Certificate (निवास प्रमाण पत्र)
• Character Certificate (चरित्र प्रमाण पत्र)
• EWS Certificate
• Land Possession Certificate
• Non-Creamy Layer Certificate

Who is Eligible?

Income Certificate

• Any permanent resident of Bihar
• Based on total annual family income

Caste Certificate

• Residents of Bihar belonging to OBC, SC, ST, or EBC categories as per the Bihar government list

Domicile / Residential Certificate

• Persons born in Bihar or who have been permanently residing in Bihar

Documents Required

For Income Certificate

• Aadhaar Card — Identity and address proof
• Ration Card — Family details
• Self-declaration of income — On plain paper
• Salary slip / ITR — If applicable
• Passport-size photograph

For Caste Certificate

• Aadhaar Card
• Ration Card or voter ID
• Father's / family member's caste certificate — If available
• School leaving certificate — With caste entry
• Affidavit — Self-declaration of caste
• Passport-size photograph

For Domicile / Residential Certificate

• Aadhaar Card
• Voter ID / Ration Card — Bihar address proof
• Birth certificate or 10th marksheet — Showing Bihar connection
• Passport-size photograph

How to Apply Online — Step-by-Step

Step 1: Visit the RTPS Portal

1. Go to serviceonline.bihar.gov.in
2. Click "RTPS Services" on the homepage
3. You will see a list of available services

Step 2: Select the Certificate

1. Click on the certificate you need (e.g., "जाति प्रमाण पत्र का निर्गमन" for Caste Certificate)
2. Select the level of issue:
   • Block Level (अंचल स्तर) — Issued by Circle Officer (CO)
   • District Level (जिला स्तर) — Issued by SDM/DM
3. Click "Apply"

Step 3: Fill the Application Form

1. Enter personal details — Name, father's name, mother's name, date of birth
2. Enter address details — District, block, panchayat, village/ward
3. Enter certificate-specific details:
   • Income: Annual income figure
   • Caste: Caste and sub-caste name
   • Domicile/Residential: Duration of residence
4. Upload photograph and scanned documents

Step 4: Submit and Note Application ID

1. Review all details carefully
2. Click "Submit"
3. Note the Application ID displayed on screen
4. You can also apply without registration for some services

Step 5: Track Application Status

1. Go to "Track Application Status" on the portal
2. Enter your Application ID
3. View current status — pending / under verification / approved / rejected
4. Once approved, download the digitally signed certificate

Offline Method: Apply via Block or District Office

1. Visit the Block (Anchal) office or District (SDM) office
2. Collect the application form
3. Fill it and attach photocopies of required documents
4. Submit at the counter
5. Collect acknowledgment with application number
6. Certificate will be issued within RTPS Act timelines

Fees

Most RTPS certificates in Bihar are free or have a nominal fee. CSC/Vasudha Kendra operators may charge ₹20–₹50 as service fee.

Processing Time (RTPS Act Guaranteed)

The RTPS Act guarantees certificate delivery within fixed timelines:

RTPS Guarantee: If the certificate is not issued within the above timelines, citizens can file a complaint with the Appellate Authority. The concerned officer may face a penalty.

How to File a Complaint for Delay

1. Visit serviceonline.bihar.gov.in
2. Go to "Grievance / शिकायत" section
3. Enter your Application ID and details
4. Describe the delay
5. Submit the complaint
6. The Appellate Authority (usually the SDM or DM) will review and take action

Important Tips

1. Apply at the correct level — Block-level certificates are faster but may not be accepted everywhere. For competitive exams and central government jobs, district-level certificates are preferred.
2. RTPS Act protects you — If your certificate is delayed beyond the guaranteed timeline, you have the legal right to file a complaint and the officer can be penalized.
3. Vasudha Kendra for assistance — If you're not comfortable with online applications, visit a Vasudha Kendra (CSC) for assisted filing.
4. Keep application ID safe — You need it to track status and download the certificate. Note it immediately after submission.
5. Verify certificate online — Downloaded certificates have a QR code or verification number. Institutions can verify them on the RTPS portal.

Related Guides

• Aadhaar Card Apply Online — Essential identity document
• Aadhaar Address Change Online — Update your address if needed

Frequently Asked Questions

Q1. Is Bihar RTPS portal free to use?

Yes, most certificate applications on the Bihar RTPS portal are free. Some may have a nominal fee of ₹10. Vasudha Kendra operators charge a small service fee for assisted filing.

Q2. What is the RTPS Act?

The Bihar Right to Public Services Act, 2011 mandates that government certificates and services be delivered within a fixed timeline. Officers who fail to meet deadlines can face penalties.

Q3. Can I apply for Bihar RTPS certificates from outside Bihar?

You can submit the online application from anywhere. However, field verification (if required) will be done at your Bihar address. You must be a resident of Bihar.

Q4. What is the difference between residential and domicile certificate?

In Bihar, a residential certificate confirms your current residence in Bihar. A domicile certificate confirms Bihar as your permanent home. For most purposes like competitive exams, the residential/domicile certificate from RTPS is accepted.

Q5. How do I download my Bihar RTPS certificate?

Login to serviceonline.bihar.gov.in, go to "Track Application Status," enter your application ID, and click "Download Certificate" once it is approved.

Q6. What if my Bihar RTPS application is rejected?

Check the rejection reason on the portal. Common reasons include unclear documents or mismatched details. Fix the issue and re-apply. You can also visit the concerned office for clarification.

Q7. Are Bihar RTPS certificates valid for central government jobs?

Yes, digitally signed certificates issued through Bihar RTPS are legally valid and accepted for central government jobs, competitive exams (UPSC, SSC, Railways), and university admissions.

Disclaimer: CitizenNest is an independent informational platform and is not affiliated with the Government of Bihar or any government body. Information is compiled from official sources for citizen convenience. Always verify details on the official RTPS portal.