Delhi CM Jan Sunwai Portal — How to File Complaints Online

The CM Jan Sunwai Portal is a unified digital grievance redressal platform launched by Delhi Chief Minister Rekha Gupta on 21 February 2026. It allows residents of Delhi to register complaints related to all Delhi government departments — including the Municipal Corporation of Delhi (MCD), Delhi Development Authority (DDA), Delhi Police, and others — on a single platform.

The portal replaces the earlier fragmented complaint systems with a streamlined, transparent mechanism that includes real-time tracking, SMS updates, and a three-tier escalation system.

Official Portal: https://cmjansunwai.delhi.gov.in

What Complaints Can You File?

You can register complaints related to any Delhi government department, including but not limited to:

• Water supply issues (Delhi Jal Board)
• Electricity problems (BSES, Tata Power Delhi)
• Roads and infrastructure (PWD, MCD)
• Sanitation and garbage (MCD)
• Pension delays
• DDA services
• Delhi Police matters
• Education and school issues
• Healthcare services
• Social welfare schemes

How to Register a Complaint — Step-by-Step (Online)

Method 1: Via the CM Jan Sunwai Portal

1. Visit https://cmjansunwai.delhi.gov.in
2. Click on "Register a Complaint"
3. Enter your mobile number — an OTP will be sent for verification
4. Enter the OTP and proceed
5. Fill in the complaint details:
   • Description of the issue
   • Concerned department (water, electricity, pension, etc.)
   • Locality/area of the complaint
6. Upload supporting documents (photos, bills, etc.) if available
7. Submit the complaint
8. A unique reference/registration number will be generated — save it for tracking

Method 2: Via the CM Jansunwai Mobile App

1. Download the "CM Jansunwai" app from the Google Play Store (search for "CM Jansunwai")
2. Register with your mobile number and verify via OTP
3. Follow the same steps as the portal to file your complaint
4. The app also allows you to track complaint status and submit feedback

Method 3: Via Helpline (Call Centre)

• Call the dedicated helpline number 1902
• Provide your complaint details to the operator
• A reference number will be shared via SMS

Method 4: Offline Submission

• Visit the Chief Minister's Office in person to submit your complaint
• Physical Jan Sunwai (public hearing) sessions continue alongside the digital system — from the CM to district-level officers

How to Track Your Complaint

1. Visit https://cmjansunwai.delhi.gov.in or open the CM Jansunwai app
2. Click on "Check Complaint Status"
3. Enter your reference/registration number
4. View the current status and updates
5. You can also send reminders if there are delays and submit feedback on the resolution

Three-Tier Grievance Redressal Mechanism

The portal uses a structured escalation system to ensure accountability:

Key features:

• Each complaint gets a unique reference ID
• SMS updates at every stage of resolution
• Negative feedback auto-escalation — if you rate the resolution poorly, the case is automatically escalated
• Complaints, jurisdictions, and departmental officers are pre-mapped in the system

e-District Services via Common Service Centres (CSC)

Alongside the Jan Sunwai Portal, the Delhi government has integrated e-District services with the Common Service Centre (CSC) Digital Seva Portal. This means:

• 75+ government services are now available at over 7,000 active CSC centres across Delhi
• Services available include:
  • Income certificate
  • Caste certificate
  • Residence/domicile certificate
  • Birth and death certificates
  • Social welfare scheme applications
  • Labour department services
  • Education-related services
• Nominal fee of ₹30 for most services
• No need to visit multiple government offices — one CSC centre handles it all

For more Delhi government services and schemes, see our Delhi Government Schemes and Services guide.

Documents You May Need

When filing a complaint, keep these handy:

• Aadhaar card or any government ID
• Mobile number (for OTP verification)
• Photos or evidence of the issue (optional but recommended)
• Previous complaint numbers (if re-filing or escalating)
• Address proof for location-specific complaints

Fees

Processing Time

• Complaints are monitored for timely resolution with the three-tier escalation system
• SMS updates are sent at every stage so you know exactly where your complaint stands
• If resolution is delayed, you can send reminders directly through the portal or app

Important Tips

1. Save your reference number — you'll need it to track your complaint and for any follow-up
2. Upload clear photos when filing complaints about roads, water leakage, or sanitation — visual evidence speeds up resolution
3. Provide accurate location details — the system maps complaints to the correct department based on jurisdiction
4. Use the feedback option — negative feedback triggers automatic escalation, which holds officers accountable
5. Try the mobile app for convenience — file complaints and track them on the go

Frequently Asked Questions (FAQs)

Q1. What is the CM Jan Sunwai Portal?

The CM Jan Sunwai Portal (cmjansunwai.delhi.gov.in) is a unified digital platform launched by the Delhi government on 21 February 2026 for residents to file complaints related to all government departments in Delhi, including MCD, DDA, and Delhi Police.

Q2. How can I file a complaint on the CM Jan Sunwai Portal?

You can file a complaint through four modes: the online portal at cmjansunwai.delhi.gov.in, the CM Jansunwai mobile app (available on Google Play Store), calling the helpline number 1902, or visiting the Chief Minister's Office in person.

Q3. Is there any fee to file a complaint?

No. Filing a complaint on the CM Jan Sunwai Portal, mobile app, or helpline is completely free.

Q4. How do I track my complaint status?

Visit cmjansunwai.delhi.gov.in or open the CM Jansunwai app and use your unique reference/registration number to check the current status of your complaint.

Q5. What happens if my complaint is not resolved?

The portal has a three-tier escalation mechanism. If the Grievance Redressal Officer (GRO) doesn't resolve your issue, it goes to the Appellate Authority (AA), and then to the Final Appellate Authority (FAA). Negative feedback also triggers automatic escalation.

Q6. Can I file complaints about MCD, DDA, and Delhi Police on this portal?

Yes. The CM Jan Sunwai Portal is a unified platform covering all Delhi government departments, including MCD, DDA, Delhi Police, Delhi Jal Board, PWD, and others.

Q7. What are the e-District services available at CSC centres?

Over 75 government services are available at 7,000+ CSC centres across Delhi, including income certificates, caste certificates, residence certificates, birth/death certificates, and social welfare scheme applications — at a nominal fee of approximately ₹30 per service.

Q8. Is the CM Jansunwai app available for iPhone (iOS)?

As of the launch on 21 February 2026, the CM Jansunwai app is available for Android users on the Google Play Store. iOS availability has not been confirmed yet — check the official portal for updates.

This guide is published by CitizenNest for informational purposes only. CitizenNest is not affiliated with the Delhi government. Information is based on official government announcements as of February 2026. For the latest details, visit the official CM Jan Sunwai Portal.