Power Cut Complaint Online: State-Wise Helpline & Portal
Register power cut complaints online with your DISCOM. State-wise helpline numbers, complaint portals, SMS codes, and app-based reporting guide.
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Power Cut Complaint Online: State-Wise Helpline & Portal Guide
Frequent or prolonged power cuts? You have the right to complain and get resolution. Every state DISCOM has online portals, helpline numbers, and mobile apps for registering power outage complaints. Here's a complete guide.
Disclaimer: CitizenNest is an independent platform and is not affiliated with any government body. Information is sourced from official DISCOM portals.
State-Wise Helpline Numbers
North India
| State | DISCOM | Helpline | SMS Number |
|---|---|---|---|
| Delhi | BSES Rajdhani | 19123 | 55456 |
| Delhi | BSES Yamuna | 19123 | 55456 |
| Delhi | Tata Power DDL | 19124 | โ |
| Uttar Pradesh | UPPCL (all DISCOMs) | 1912 | 1912 |
| Haryana | UHBVN / DHBVN | 1912 | โ |
| Punjab | PSPCL | 1912 | โ |
| Rajasthan | JVVNL / AVVNL / JdVVNL | 1912 | โ |
| Himachal Pradesh | HPSEB | 1912 | โ |
| Uttarakhand | UPCL | 1912 | โ |
| Jammu & Kashmir | JKPDD | 1912 | โ |
South India
| State | DISCOM | Helpline | SMS Number |
|---|---|---|---|
| Karnataka | BESCOM | 1912 | 58888 |
| Karnataka | MESCOM / HESCOM / GESCOM / CESC | 1912 | โ |
| Tamil Nadu | TANGEDCO | 1912 | โ |
| Andhra Pradesh | APSPDCL / APEPDCL | 1912 | โ |
| Telangana | TSSPDCL / TSNPDCL | 1912 | โ |
| Kerala | KSEB | 1912 | โ |
West India
| State | DISCOM | Helpline | SMS Number |
|---|---|---|---|
| Maharashtra | MSEDCL | 1800-102-3435 | โ |
| Maharashtra | Tata Power (Mumbai) | 1800-208-9100 | โ |
| Maharashtra | Adani Electricity (Mumbai) | 19122 | โ |
| Gujarat | UGVCL / PGVCL / MGVCL / DGVCL | 1912 | โ |
| Goa | Goa Electricity Dept | 1912 | โ |
East India
| State | DISCOM | Helpline | SMS Number |
|---|---|---|---|
| West Bengal | WBSEDCL | 1912 | โ |
| West Bengal | CESC (Kolkata) | 1912 / 033-2225-7535 | โ |
| Bihar | SBPDCL / NBPDCL | 1912 | โ |
| Jharkhand | JBVNL | 1912 | โ |
| Odisha | TPCODL / TPNODL / TPSODL / TPWODL | 1912 | โ |
| Assam | APDCL | 1912 | โ |
How to Register a Power Cut Complaint Online
Method 1: DISCOM Website
- Visit your DISCOM's official website
- Click on Complaint / Grievance section
- Select complaint type: Power Outage / Supply Failure
- Enter your consumer number and registered mobile number
- Describe the issue (e.g., "Complete power cut since 3 hours in XYZ colony")
- Submit and note down the complaint/docket number
- Track status on the same portal
Method 2: DISCOM Mobile App
Most DISCOMs have official mobile apps:
| App | Available On | Features |
|---|---|---|
| BSES Rajdhani/Yamuna | Android, iOS | Report outage, track complaint, view restoration time |
| Tata Power DDL | Android, iOS | One-tap outage report |
| UPPCL Jhatpat | Android | Complaint, bill, outage info |
| MahaVitaran (MSEDCL) | Android, iOS | Outage map, complaint filing |
| BESCOM SAS | Android | Outage complaint, status |
| TANGEDCO App | Android | Complaint registration |
Steps (generic for most apps):
- Download and install your DISCOM's app
- Register with consumer number and mobile number
- Tap Report Outage or File Complaint
- The app auto-detects your area โ confirm location
- Add details and submit
- Receive complaint number via SMS
Method 3: SMS Complaint
For DISCOMs that support SMS complaints:
BSES Delhi:
- Send
OUTAGE <Consumer Number>to 55456
BESCOM Karnataka:
- Send
POWER <Consumer Number>to 58888
Method 4: WhatsApp Complaint
Several DISCOMs now accept complaints via WhatsApp:
- BSES Delhi: Save the WhatsApp number from your bill, send "Hi" to start
- MSEDCL Maharashtra: WhatsApp number available on mahadiscom.in
- BESCOM: WhatsApp chatbot available
Method 5: Call the Helpline
Call 1912 (universal for most states) or your specific DISCOM helpline. The IVR will guide you to register a power outage complaint. Keep your consumer number ready.
What to Include in Your Complaint
For faster resolution, include:
- Consumer number (from your electricity bill)
- Exact address and nearby landmark
- Duration of the power cut
- Type of outage โ complete blackout, single phase, low voltage, or frequent tripping
- Number of affected houses (if known) โ area-wide issues get higher priority
Complaint Resolution Timeline
| Complaint Type | Expected Resolution |
|---|---|
| Scheduled maintenance | Announced in advance, usually 4-8 hours |
| Unplanned outage (transformer failure) | 4-24 hours |
| Cable/line fault | 2-12 hours |
| Individual meter/line issue | 24-48 hours |
| Load shedding complaint | Escalate to SERC if prolonged |
Escalation Path
If your complaint is not resolved:
- Level 1: DISCOM helpline / portal (resolved in 24-48 hours)
- Level 2: DISCOM Grievance Redressal Officer (within 15 days)
- Level 3: State Electricity Regulatory Commission (SERC) Consumer Grievance Forum
- Level 4: Central Public Grievance portal โ pgportal.gov.in (within 30-60 days)
Compensation for Prolonged Outages
Under Electricity Act 2003 and Standards of Performance regulations:
- DISCOMs are required to restore supply within specified timeframes
- Consumers may be entitled to compensation for prolonged outages exceeding the prescribed limit
- Compensation rates vary by state (typically โน50-โน100 per hour of excess outage)
- File a claim through your DISCOM or SERC Consumer Grievance Forum
Important Tips
- Save 1912 in your phone โ it's the universal electricity helpline for most states
- Screenshot your complaint number โ you'll need it for tracking and escalation
- Check for scheduled maintenance first โ many DISCOMs publish maintenance schedules on their website/app
- Report transformer issues immediately โ damaged transformers or sparking wires are safety hazards
- Join your area's consumer group โ area-wide complaints get faster resolution than individual ones
Frequently Asked Questions
What is the universal electricity complaint number in India?
1912 is the universal electricity helpline number that works across most states. For Delhi, use 19123 (BSES) or 19124 (Tata Power DDL).
Can I get compensation for power cuts?
Yes. Under Standards of Performance regulations, if your DISCOM fails to restore power within the prescribed time, you can claim compensation. File a complaint with your DISCOM and escalate to SERC if needed.
How do I know if the power cut is scheduled maintenance?
Check your DISCOM's website or app for maintenance schedules. Many DISCOMs also send SMS alerts before scheduled outages. You can also call 1912 to check.
My area has daily load shedding. What can I do?
File a complaint with your DISCOM. If load shedding exceeds the permitted schedule, escalate to the State Electricity Regulatory Commission (SERC). You can also file a complaint on pgportal.gov.in.
Is there a penalty for filing a false complaint?
No, there is no penalty for filing a genuine complaint. However, repeatedly filing false or frivolous complaints may result in your complaints being deprioritized.
How do I report a fallen electric pole or dangling wire?
Call 1912 or your DISCOM helpline immediately โ this is an emergency. You can also call the local fire brigade or police. Do not touch or go near the fallen wire.
For electricity bill payment help, see our bill payment guide. To apply for a new electricity connection, check your state DISCOM portal.
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