SBI Mobile Number Change: How to Update Registered Number

Your registered mobile number in SBI is critical — it's used for OTP verification, transaction alerts, balance checks, mini statements, and YONO app access. If you've changed your phone number, you must update it with SBI to continue using these services.

This guide explains how to change your registered mobile number in SBI through the branch and YONO app.

Method 1: Change Mobile Number at SBI Branch (Recommended)

Visiting your home branch is the most reliable method and works for all customers.

Documents Required:

• Passbook or account statement (for account reference)
• Aadhaar card (original + photocopy)
• PAN card (optional, for additional verification)
• New SIM card must be active and in your name
• Passport-size photo (some branches may require)

Steps:

1. Visit your SBI home branch (the branch where your account was opened)
2. Collect the "Mobile Number Change/Registration Request Form" from the help desk
3. Fill in the form with:
   • Your account number
   • Old mobile number (if known)
   • New mobile number
   • Your signature (matching bank records)
4. Attach photocopies of Aadhaar card (and PAN if required)
5. Submit the form at the counter along with original documents for verification
6. The bank officer will verify your identity and process the request
7. You will receive a confirmation SMS on your new number once updated

Processing Time:

• 1 to 3 working days in most cases
• Some branches update it within 24 hours
• If there are discrepancies (signature mismatch, name difference), it may take longer

Method 2: Update Mobile Number via YONO App (Partial)

YONO allows you to initiate a mobile number change request, but the process still requires branch verification for final activation in most cases.

Steps:

1. Open the YONO SBI app
2. Log in with your existing credentials
3. Go to "Service Requests" → "Update Mobile Number" (if available in your app version)
4. Enter your new mobile number
5. An OTP will be sent to your old number for verification
6. Enter the OTP and submit the request
7. You may need to visit the branch for final verification and activation

Important Limitations:

• This method requires access to your old number (to receive OTP)
• If your old SIM is lost or deactivated, you must visit the branch
• Not all YONO app versions support this feature — check for app updates
• Final activation may still require branch visit for security verification

Method 3: Through SBI Net Banking (Limited)

SBI net banking does not directly allow mobile number changes for security reasons. However, you can:

1. Log in to https://www.onlinesbi.sbi/
2. Go to "Profile" → "Personal Details"
3. Check your currently registered mobile number
4. If a change option is available, follow the on-screen steps (OTP to old number will be required)

Note: For most customers, net banking redirects to the branch for mobile number changes. This is a security measure to prevent unauthorized changes.

What Happens If You Don't Update Your Mobile Number?

Not updating your mobile number affects multiple SBI services:

Special Cases

Old SIM Lost or Deactivated

If you've lost your old SIM or it's deactivated:

1. You must visit the branch — online methods won't work
2. Carry Aadhaar + PAN + passbook for identity verification
3. The branch will verify your identity through documents and signature
4. Processing may take 2-3 working days

NRI Account Holders

NRI customers can update their mobile number by:

1. Visiting their home branch in India with passport and visa
2. Sending a written request by post/courier to the home branch with attested document copies
3. Contacting the NRI helpline: 1800-11-2211 (toll-free from India) or +91-80-26599990 (from abroad)

Joint Account

For joint accounts, the primary account holder must submit the mobile number change request. Both holders may need to sign the form depending on the account's operating instructions.

Timeline Summary

Important Tips

1. Always visit your home branch for the fastest processing — other branches may take longer
2. Keep your new SIM active for at least a week before requesting the change to ensure it's fully activated
3. Carry original Aadhaar — photocopies alone are not sufficient for verification
4. Update your mobile number in Aadhaar too — some SBI branches cross-verify with Aadhaar records
5. After updating, test by calling 09223766666 (balance check) to confirm the new number is linked

Frequently Asked Questions

Q1: Can I change my SBI mobile number online without visiting the branch?

Only partially. If your old number is still active, you can initiate the request via YONO app. However, for security reasons, most mobile number changes require a branch visit for final verification.

Q2: How many days does it take to change the mobile number in SBI?

It typically takes 1 to 3 working days when you visit the branch. Some branches process it within 24 hours.

Q3: What documents are needed for SBI mobile number change?

You need your passbook, Aadhaar card (original + copy), and your new active SIM. PAN card is optional but recommended.

Q4: Can I change my SBI mobile number from a different branch?

Yes, you can submit the request at any SBI branch, but processing may be faster at your home branch. Some branches may redirect you to your home branch.

Q5: Will my YONO app work after changing my mobile number?

You will need to re-register YONO with your new mobile number after the change is processed. Download YONO, select "New User" or "Re-register", and follow the setup steps with your new number.

Q6: My old SIM is lost. How do I change my SBI mobile number?

Visit your SBI home branch with your passbook, Aadhaar card (original), and PAN card. Explain that your old SIM is lost. The branch will verify your identity through documents and signature and process the change. It may take 2-3 working days.

Disclaimer: CitizenNest is an independent platform and is not affiliated with State Bank of India or any government body. Information is for guidance only. Please verify details on the official SBI website or visit your nearest branch.