Speed Post Not Delivered? File Complaint & Track

When Should You File a Complaint?

File a complaint if your Speed Post:

• Has not been delivered within the guaranteed timeframe (typically 3-5 days for domestic)
• Shows "Item Returned" without a valid delivery attempt
• Tracking is stuck for more than 48 hours with no update
• Was delivered to the wrong person or is damaged
• Is lost with no tracking updates for several days

Disclaimer: CitizenNest is an independent informational platform and is not affiliated with India Post or the Government of India.

Speed Post Delivery Guarantees

If Speed Post is not delivered within the guaranteed time, you may be eligible for a refund of the Speed Post fee.

How to File a Complaint — Step-by-Step

Method 1: Online Complaint (Recommended)

1. Visit India Post Grievance Portal
2. Click on "Register Your Complaint"
3. Select complaint type — "Speed Post" or "Accountable Mail"
4. Enter your 13-digit consignment number
5. Fill in details: sender name, receiver name, booking date, source and destination post offices
6. Describe the issue clearly (delay, non-delivery, damage, etc.)
7. Provide your contact number and email for updates
8. Submit the complaint — note down the complaint/docket number
9. Track your complaint status on the same portal

Method 2: CPGRAMS (Central Government Grievance Portal)

1. Visit CPGRAMS Portal
2. Register or log in with your credentials
3. Select Ministry: Communications → Department of Posts
4. File your grievance with full details and consignment number
5. Get a unique grievance ID for tracking
6. Response is typically received within 30-60 days

Method 3: Call India Post Helpline

• Toll-free number: 1800-11-2011
• Available: Monday to Saturday, 9 AM to 5 PM
• Provide your consignment number and complaint details
• Note the complaint reference number given by the agent

Method 4: Visit the Post Office

1. Visit the booking post office or your local delivery post office
2. Meet the Postmaster with your Speed Post receipt
3. File a written complaint with consignment number and details
4. Get acknowledgement in writing

How to Claim Refund for Non-Delivery

If Speed Post was not delivered within the guaranteed timeframe:

1. File a complaint using any method above
2. Mention specifically that you are requesting a refund under the Speed Post guarantee scheme
3. Provide the booking receipt showing the Speed Post fee paid
4. India Post will investigate and process the refund of Speed Post charges (not the value of contents)
5. Refund is typically credited to source post office — collect it there

Note: Refund applies to the postal fee only, not the value of the article inside.

Escalation Steps

If your complaint is not resolved:

Compensation for Lost Articles

For valuable items, always opt for insured Speed Post at the time of booking.

Important Tips

1. Always keep the booking receipt — it is proof of your Speed Post transaction
2. File complaints early — don't wait too long after the guaranteed delivery period
3. Use online portal — faster response than visiting the post office
4. Track before complaining — check tracking status first; the item may be out for delivery
5. Insure valuable items — standard Speed Post compensation is limited

FAQs

How do I file a complaint for Speed Post not delivered?

Visit India Post grievance portal, click "Register Your Complaint," enter your consignment number and details, and submit. Note the complaint/docket number.

Can I get a refund if Speed Post is delayed?

Yes, if Speed Post is not delivered within the guaranteed timeframe, you can claim a refund of the Speed Post fee by filing a complaint with your booking receipt.

How long does India Post take to resolve complaints?

Online complaints are typically acknowledged within 3-7 days and resolved within 15-30 days. CPGRAMS complaints may take 30-60 days.

What if Speed Post shows delivered but I didn't receive it?

File a complaint immediately on the India Post grievance portal. Mention that tracking shows "delivered" but you did not receive the item. India Post will investigate with the delivery postman.

Can I approach Consumer Forum for lost Speed Post?

Yes, if India Post does not resolve your complaint satisfactorily, you can file a case in the District Consumer Forum under the Consumer Protection Act for compensation.

What is the helpline number for India Post complaints?

Call 1800-11-2011 (toll-free), available Monday to Saturday, 9 AM to 5 PM.

How do I track my complaint status?

Visit the same portal where you filed the complaint and enter your complaint/docket number to check the current status and any responses.

Track your Speed Post status on our India Post Tracking guide. For sending money, see our Money Order guide.