Delhi Doorstep Delivery of Services – Complete Guide

What is Doorstep Delivery of Services?

Delhi's Doorstep Delivery of Services is a revolutionary scheme that brings government services directly to your home. Instead of visiting government offices, standing in queues, and dealing with bureaucracy, Delhi residents can request a government-trained facilitator (Mobile Sahayak) to come to their doorstep and help them complete the application process.

The service covers 100+ government services across multiple departments — from ration cards to driving licenses to caste certificates — all for a nominal fee of ₹50.

Who Can Use This Service?

• Residency: Must be a resident of Delhi
• Age: Any person above 18 (or parents/guardians for minors' services)
• No Income Limit: Available to all Delhi residents regardless of income
• Coverage: All areas of NCT of Delhi

How It Works

Step-by-Step Process

1. Call 1076: Dial the Doorstep Delivery helpline 1076 from any phone
2. Select Service: Tell the operator which government service you need
3. Provide Details: Share your name, address, and contact number
4. Schedule Visit: A Mobile Sahayak (government facilitator) will be assigned and a visit will be scheduled within 24-48 hours
5. Prepare Documents: Keep all required documents ready (the operator will tell you what's needed)
6. Facilitator Visit: The Mobile Sahayak visits your home in uniform with an official ID
7. Document Collection: The facilitator helps fill forms, collects documents, and takes your biometrics/photos if needed
8. Pay ₹50: Pay the service charge of ₹50 (cash or digital)
9. Get Receipt: Receive a receipt with tracking number
10. Service Delivery: The processed document/certificate is delivered to your home or available for download

Online Booking

1. Visit Portal: Go to https://doorstepservice.delhi.gov.in
2. Register/Login: Create account with mobile number
3. Browse Services: Select the service you need from the catalog
4. Book Appointment: Choose a convenient date and time slot
5. Confirm: Get SMS confirmation with facilitator details

Services Available (Key Categories)

Revenue Department

• Income certificate
• Caste certificate (SC/ST/OBC)
• Domicile certificate
• Solvency certificate
• Surviving member certificate

Food & Supply Department

• New ration card
• Addition/deletion of member in ration card
• Duplicate ration card
• Ration card surrender

Transport Department

• New driving license
• Renewal of driving license
• Duplicate driving license
• Learner's license
• International driving permit

Social Welfare Department

• Old age pension application
• Widow pension application
• Disability pension application
• SC/ST scholarship application

Women & Child Development

• Ladli Yojana application
• Marriage registration

Labour Department

• Labour card (building & construction workers)
• Registration of shops/establishments

Other Services

• Water/sewer connection application
• Birth/death certificate
• Disability certificate
• Ex-gratia payment claims

Fees

Note: The ₹50 is only for the doorstep facilitation. Any government fees for the actual service (e.g., driving license fee) are charged separately as per standard rates.

Processing Time

• Facilitator Visit: Within 24–48 hours of calling 1076
• Document Submission: Same day as facilitator visit
• Service Processing: Depends on the specific service:
  • Certificates (income, caste, domicile): 7–15 days
  • Ration card: 15–30 days
  • Driving license: 7–15 days
  • Pensions: 30–60 days

Important Tips

1. Call 1076 Early: Call during working hours (9 AM – 6 PM) for faster scheduling. The service operates Monday to Saturday.
2. Keep Documents Ready: When you call 1076, the operator will list required documents. Have them ready before the facilitator arrives to avoid a repeat visit.
3. Verify the Facilitator: The Mobile Sahayak will carry a government ID card and wear a uniform. You can verify their identity by calling 1076.
4. Track Your Application: Use the receipt number to track your application status online at https://doorstepservice.delhi.gov.in.
5. Feedback Matters: After the service, you'll receive a feedback call. Honest feedback helps improve the service quality.

Frequently Asked Questions

Q1: Is this service available on Sundays and holidays?

A: The service primarily operates Monday to Saturday during working hours (9 AM – 6 PM). Sunday and holiday services may be limited.

Q2: Can I trust the Mobile Sahayak with my original documents?

A: Mobile Sahayaks are government-trained and verified facilitators. They provide a proper receipt for any documents collected. However, avoid handing over documents without receiving a receipt.

Q3: What if I need a service that's not in the list?

A: Call 1076 and ask — new services are added regularly. If it's not available, they'll guide you to the appropriate government office.

Q4: Can someone else in my family request the service on my behalf?

A: Yes, any family member can call 1076 and book the service. However, the actual applicant may need to be present during the facilitator's visit for biometric verification.

Q5: Is the ₹50 fee refundable if my application is rejected?

A: The ₹50 is a facilitation fee and is non-refundable regardless of the application outcome. However, the facilitator ensures your application is complete before submission.

Q6: How is this different from e-District services?

A: E-District requires you to apply online yourself and may still require office visits. Doorstep Delivery brings a trained facilitator to your home who handles everything — especially useful for elderly, disabled, or tech-unfamiliar citizens.

Q7: Is this available for commercial/business registrations?

A: Some business-related services like shop registration are available. Call 1076 for the complete updated list.

This guide is for informational purposes only. CitizenNest is an independent platform and not affiliated with the Government of Delhi. For official information, visit https://doorstepservice.delhi.gov.in or call 1076.