e-Shram Card Download Not Working — How to Fix

You registered on the e-Shram portal, but now you can't download your e-Shram card. The portal shows errors, the PDF won't generate, or you never received your UAN (Universal Account Number). This guide covers every common issue and how to fix it.

Common Error Messages

• "UAN not generated" — registration was incomplete or failed midway
• "Unable to download certificate" — portal error when clicking the download button
• "Server error / Page not loading" — the e-Shram website is down or overloaded
• "OTP not received" — Aadhaar-linked mobile number issue
• "Invalid Aadhaar number" — Aadhaar details don't match
• "Already registered" — duplicate registration attempt
• PDF opens but is blank or corrupted

Why e-Shram Card Download Fails

1. UAN Not Generated

If your registration was interrupted (browser crashed, server timed out, OTP expired), the UAN may not have been generated. Without a UAN, there is no card to download.

2. Portal Server Overload

The e-Shram portal experiences heavy traffic, especially during scheme announcements. During peak times, downloads may fail or time out.

3. Browser Compatibility Issues

• The download feature may not work properly on some mobile browsers
• Pop-up blockers can prevent the PDF from opening
• Outdated browser versions may cause rendering issues

4. Aadhaar Mismatch

If there was a discrepancy in your Aadhaar details during registration, the system may have created an incomplete record.

5. Already Registered with Different Details

If someone else registered using your Aadhaar (at a CSC or by mistake), the system shows "already registered" and won't allow a fresh download.

Step-by-Step Fixes

Fix 1 — Download from the e-Shram Portal

1. Go to register.eshram.gov.in
2. Click "Already Registered" or "Update/Download UAN Card"
3. Enter your Aadhaar-linked mobile number
4. Complete OTP verification
5. Your UAN card should display — click "Download UAN Card" to get the PDF
6. If the button doesn't respond, try right-clicking and selecting "Save as PDF"

Browser tips:

• Use Google Chrome or Firefox on desktop for best results
• Disable pop-up blocker for eshram.gov.in
• Clear browser cache and cookies before trying
• If on mobile, switch to desktop mode in your browser

Fix 2 — Download via Umang App

The Umang app is often more reliable than the portal:

1. Download the UMANG app from Google Play Store or Apple App Store
2. Register/log in with your mobile number
3. Search for "e-Shram" in the services section
4. Select "View/Download UAN Card"
5. Enter your UAN or Aadhaar number
6. Complete OTP verification
7. Download the card as PDF

See our Umang App Guide for detailed instructions.

Fix 3 — Check if Registration Was Completed

If you can't find your UAN:

1. Go to register.eshram.gov.in
2. Click "Already Registered"
3. Enter your Aadhaar-linked mobile number and verify OTP
4. If the system says "No record found", your registration was not completed — you need to register again
5. If it shows your details but no UAN, contact the helpline

Fix 4 — Re-Register if Needed

If your previous registration failed completely:

1. Go to register.eshram.gov.in
2. Click "Self Registration"
3. Enter your Aadhaar number and mobile number
4. Complete OTP verification
5. Fill in all details — occupation, income, bank account, nominee
6. Submit and note your UAN immediately
7. Download the card right after registration

Fix 5 — Visit a Common Service Centre (CSC)

If the online methods don't work:

1. Find your nearest CSC at locator.csccloud.in
2. Carry your Aadhaar card and mobile phone (for OTP)
3. Ask the CSC operator to download your e-Shram card or complete your registration
4. The service should be free of charge — do not pay any fee

When to Contact the Helpline

Contact the e-Shram helpline if:

• Your UAN was generated but the download consistently fails for more than a week
• The portal says "already registered" but you never registered
• Your Aadhaar details were entered incorrectly during registration
• You need to update or correct details on your e-Shram card
• The CSC operator is charging money for a free service

Helpline contacts:

• e-Shram Helpline: 14434
• Toll-free: 1800-267-5765
• Portal: eshram.gov.in → Contact Us
• Email: Support available through the portal's grievance section

Related Guides

• e-Shram Card — Check Status Online
• Umang App — Access Government Services

FAQs

How do I download my e-Shram card if the website is not working?

Use the UMANG app as an alternative. Download it from the Play Store or App Store, search for "e-Shram," and download your UAN card after OTP verification. You can also visit a nearby CSC for free assistance.

I lost my e-Shram UAN number. How can I find it?

Go to register.eshram.gov.in, click "Already Registered," and enter your Aadhaar-linked mobile number. After OTP verification, your UAN and card details will be displayed.

My e-Shram registration failed midway. Do I need to start over?

Yes. If the UAN was not generated, you need to complete a fresh registration. Go to register.eshram.gov.in and start the self-registration process again with your Aadhaar.

Can I download the e-Shram card on my mobile phone?

Yes. You can download it from the e-Shram portal using a mobile browser (use Chrome in desktop mode for best results) or through the UMANG app, which is designed for mobile use.

Is there any fee for downloading the e-Shram card?

No. Downloading the e-Shram card is completely free — both on the portal and through the UMANG app. If a CSC operator charges you, it is not authorised. Report such cases to the helpline at 14434.

The downloaded PDF is blank or corrupted. What should I do?

Clear your browser cache, disable any ad blockers, and try downloading again using Google Chrome. If the issue persists, try the UMANG app instead. The portal sometimes generates corrupted files during high traffic periods.

Can I update my details on the e-Shram card after downloading?

Yes. Visit register.eshram.gov.in, log in with your mobile number, and use the update option to modify details like bank account, address, or occupation. Download a fresh card after the update.

Disclaimer: CitizenNest is an independent informational website and is not affiliated with the Ministry of Labour & Employment or the e-Shram portal. Information is compiled from official sources and may change. Always verify on eshram.gov.in for the latest details.